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CRM Support Engineer for Qatar

  • Location: Qatar
  • Area: Doha
  • Listed: December 28, 2017 2:09 pm
  • Expires: 8 days, 16 hours

Description

VAM Systems is a Business Consulting, IT Technology Solutions and Services company with operations in UAE, Qatar, Bahrain, USA, Australia, Singapore & India.

VAM Systems is currently looking for CRM Support Engineer for our Qatar operations with the following skill set and terms and conditions:

Skill Set required:

Minimum 2.5+ Years’ experience in CRM along with following description

Essential Functions

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical Microsoft Dynamics CRM issues
Fix the Issues permanently with Proper resolutions.
Advise end-users on appropriate action
Follow standard support procedures
Log all CRM support interactions in the Ticketing Tool.
Triage support requests as appropriate and when needed
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Stay current with Dynamics CRM system information, changes, and updates
Provide IT applications support

Key Measurements of Performance

Exhibit Microsoft Dynamics CRM Core Values Knowledge of and experience with customer service best practices
Clear oral and written communication skills
Willingness to learn Customer service orientation
Problem analysis and problem-solving skills
Adaptability and willingness to learn Attention to detail
Ability to prioritize in an ever-changing environment

Desired Skills

Microsoft Dynamics CRM (application, database, reporting)
Microsoft .Net
SQL Server ( 2014)
IIS
SSRS Reports
Windows OS (8.1, 10)
Windows Server 2012 R2
Office 2013

Terms and conditions:

Joining time frame: 2 weeks (maximum 1 month).

The selected candidates shall join VAM Systems –Qatar and shall be deputed to one of the leading Banks in Qatar.

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at [email protected] or call us +91 476 2681150.

Ad Reference ID: 4815a449d8c7b6c5

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